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Standard - Free		 icon
Premium - $350/month		 icon
Premium Plus - $1500/month
Help Configuring the Platform  
Help Configuring the Platform
 
Help Configuring the Platform  
Business Hours
Critical: 1 day
Minor: 2 Days		 Business Hours
Critical: 4 Hours
Minor: 1 Day		 Business Hours
Critical: 2 Hours
Minor: 1 Day
Troubleshooting Issues  
Troubleshooting Issues  
Troubleshooting Issues  
24/7
Response time < 4 hours		 24/7
Response time < 2 hours		 24/7
Response time < 30 minutes
Configuration Assistance  
Configuration Assistance  
Configuration Assistance  
Business Hours
Critical: 4 Hours
Minor: 2 Days
 
 

Nice to know

  • In cases where the resolution of an issue involves also the cooperation of the customer,
    the resolution time is subject to customer responsiveness also.

  • If a defect is related with a third-party system the interworks.cloud platform is integrated with, the resolution time is subject to third-party vendor responsiveness.

  • Business hours are calculated based on country availability

  • Support policies are subject to change


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