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our support plans

We Are Passionate
About Support!

We have created the best in market support plans to eliminate headaches with our easy support plans.

SUBMIT A TICKET

     
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Starter
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Premium
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Premium +
Get help/Ask questions
24/5
Response time < 8 hours
24/5
Response time < 4 hours
24/5
Response time < 2 hours
Troubleshooting
24/7
Response time < 4 hours
24/7
Response time < 2 hours
24/7
Response time < 30 minutes
Managed Services
We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 1 We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 1
  • We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 3 Upgrade to latest releases
  • We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 3 Configuration guidance
  • We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 3 Performance troubleshoot
  • We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 3 Custom Reports
  • We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 3 Custom Notifications
  • We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 3 Basic Storefront Customizations
  • We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 3 Designated Customer Success Engineer
 
 

Nice to know

  • In cases where the resolution of an issue involves also the cooperation of the customer,
    the resolution time is subject to customer responsiveness also.

  • If a defect is related with a third-party system our platform is integrated with, the resolution time is subject to third-party vendor responsiveness.

  • Business hours are calculated based on country availability

  • Support policies are subject to change


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