Support Plans

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Standard - Free

Premium - $350/month

Premium Plus - $1500/month

Help Configuring the Platform

Business Hours
Critical: 1 day
Minor: 2 Days

Business Hours
Critical: 4 Hours
Minor: 1 Day

Business Hours
Critical: 2 Hours
Minor: 1 Day

Troubleshooting Issues

24/7
Response time < 4 hours

24/7
Response time < 2 hours

24/7
Response time < 30 minutes

Configuration Assistance

Business Hours
Critical: 4 Hours
Minor: 2 Days

Nice to know

In cases where the resolution of an issue involves also the cooperation of the customer,
the resolution time is subject to customer responsiveness also.
If a defect is related with a third-party system the interworks.cloud platform is integrated with, the resolution time is subject to third-party vendor responsiveness.
Business hours are calculated based on country availability
Support policies are subject to change

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