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We are passionate
about support!

We have created the best in market support plans to eliminate headaches with our easy support plans.
 
We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 1
Starter
Get help/ask questions
24/5
Response time < 8 hours
Troubleshooting
24/7
Response time < 4 hours
Managed services
 
We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 2
Premium
Get help/ask questions
24/5
Response time < 4 hours
Troubleshooting
24/7
Response time < 2 hours
Managed services
 
We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 3
Premium +
Get help/ask questions
24/5
Response time < 2 hours
Troubleshooting
24/7
Response time < 30 minutes
Managed services
Upgrade to latest releases
Configuration guidance
Performance troubleshoot
Custom Reports
Custom Notifications
Basic Storefront Customizations
Designated Customer Success Engineer

Nice to know

  • In cases where the resolution of an issue involves also the cooperation of the customer,
    the resolution time is subject to customer responsiveness also.

  • If a defect is related with a third-party system our platform is integrated with, the resolution time is subject to third-party vendor responsiveness.

  • Business hours are calculated based on country availability

  • Support policies are subject to change

We are passionate about support! We have created the best-in-market support plans to eliminate headaches. Help configuring the platform. Sign-up here! 4

Demo

  • Ask for a Live Demo